Return Policy

Cancellation

We accept cancellations within 48 hours of order placement. If the order is cancelled, we will process your cancellation request within 48 hours and you will receive a full refund. We cannot cancel the order if the order was placed more than 48 hours ago.

 

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of product delivery.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please consult our customer service to make sure you send the package to the correct address.
Return address: 1703, Yishang Creative Technology Building, Baoan District, Shenzhen, Guangdong, China
Notes
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product;

 

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at elvesmonkey@elvesmonkey.com.
Please contact our Customer service at elvesmonkey@elvesmonkey.com to get the return address.